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Privacy Policy

1. Introduction

Welcome to StoreAlert, a Shopify app designed to provide enhanced monitoring and alerts for your store. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide to us through the StoreAlert application. Please read this document carefully to understand our approach to handling your information and how we strive to maintain your trust.

2. What Information Do We Collect

We collect different types of information from your store to send you useful alerts and improve your experience with our app:

  1. Store Information: Data related to the store and its entities enabled for notifications, primarily focusing on Shopify Events.
  2. Notification Data: Information necessary for sending alerts, including email addresses and other contact information.
  3. Event Data: Data on events occurring in your store to display on our events dashboard and for triggering notifications.

3. Data Collection

We collect data directly from the Shopify API and other information from merchants related to notifications.

4. Purpose of Data Collection

  1. App Functionality: To inform merchants about events happening in their store based on their configured notifications.
  2. User Experience: To enhance the application and provide a better experience.

5. Data Processing

We process your information using third-party infrastructure services. This means we store your data on their secure servers to ensure everything runs smoothly. These services help us manage and organize your store’s data so that we can send you timely and accurate alerts about your store’s activities.

6. Data Sharing

We do not sell your information to any third parties. We may share your personal information with third-party applications that help us provide our services to you. These third parties assist us in managing and processing the data to ensure you get the best experience with our app. We also may share information with legal or government organizations if required by the law under the constitution of Australia.

7. Data Protection

We use encrypted tokens to protect your data and ensure secure access to the relevant information. Our vendors, Appwrite and Gadget, store information without geographical restrictions, depending on their policies. Additionally, we refresh our security tokens every 15 minutes to protect your data from unauthorized access.

8. Cookies and Tracking Technologies

  1. Cookies: We use cookies for session maintenance necessary to continue with login processes, provided by Shopify, Appwrite or Gadget.

  2. Tracking Technologies: We use tracking platforms such as Google Analytics to gather usage data for optimizing our platform and servers.

9. Data Retention

We keep your data for up to 90 days after you uninstall our application. This period allows us to ensure any necessary processes or data transfers are completed smoothly.

10. User Rights

  1. Access and Modification: Users can request to delete all the information by contacting us.

  2. Data Deletion: All information will be deleted 90 days after the uninstallation of the application.

  3. Review, Update, or Delete: You may have the right to request access to the personal information we collect from you, correct inaccuracies, or delete your personal information. To request to review, update, or delete your personal information, please contact us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes via email and update this page with the new policy.

12. Technology Vendors

At StoreAlert, we use a variety of serverless and headless solutions to power our application. Our key technology vendors include:

  • Appwrite: Provides secure and scalable backend services.
  • Gadget: Enables seamless Shopify authentication and frontend hosting.
  • Shopify: Integrates with our platform to deliver comprehensive e-commerce solutions.
  • SendGrid: Ensures reliable email delivery for timely notifications and communications.

These vendors help us deliver a high-quality, efficient, and secure service.

13. Contact Us

If you have any questions about this Privacy Policy, You can contact us by email: [email protected]